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During the course of the 2021 Season here at Ayr we will be operating at a limited capacity, keeping in line with Scottish Government guidelines. We know this is a challenging and ever-changing time, so there may be a few changes to how we do things, so here is a rundown of everything you need to know.
Please note all tickets must be booked in advance.
BOOK WITH CONFIDENCE
During the ever-changing situation, to provide reassurance when booking, any customer who purchases a ticket for a future fixture will be entitled to either a transfer or obtain a full refund in the event it is cancelled. If a customer is required by law to be in self isolation at the time of the event and can provide the relevant proof, they will also be entitled to a transfer or refund. Please note that Ayr Racecourse also reserves the right to transfer, refund or upgrade you at any point based on any specific capacity restrictions and zoning protocols.
CODE OF CONDUCT
For the safety of all, we ask that all spectators obey the COVID 19 Code of Conduct
Will I receive my tickets through the post?
To keep yourself and our staff safe, we have now moved to e-tickets, which means your tickets will automatically be sent to your e-mail prior to the Raceday.
Do I need to wear a face covering?
In line with Scottish Government’s latest guidelines, Face Masks are required to be worn indoors at all times unless eating or drinking.
Will there be bookmakers on site?
Bookmakers will be on site as normal, with the Tote, William Hill and various outside bookmakers to choose from.
Will bar and food outlets be open?
Yes, bar and food outlets will be open on course. Please note due to current restrictions food and drink must be ordered, served and consumed at a table, with current restrictions allowing 6 people from 3 households to be seated at the one table.
Can I buy food & drink with cash?
We strongly urge everyone to operate cashless whilst at the Racecourse, with card payment accepted throughout.
Where can I park?
Car parking is available to all as normal in the public car park between the Racecourse and Tesco.
When will the gates open?
Gates will open approximately 2 hours before the first race.
Will I need to socially distance?
Yes, social distancing will be in place throughout the Racecourse and we ask that all spectators comply whilst on Course.
Will I get a refund if the event is cancelled?
Yes, if any customer who purchases a ticket for a future fixture will be entitled to either a transfer or obtain a full refund in the event it is cancelled.
Do I get a refund if I have to self-isolate?
If a customer is required by law to be in self isolation at the time of the event and can provide the relevant proof, they will also be entitled to a transfer or refund.
Will Racecards be available?
Racecards will be available digitally, rather than the usual hard copies available on Course. The Racecard can be viewed digitally and will be posted on our social media and website prior to the Raceday.
Can I view the racing from the Trackside?
Yes, there will be access to the trackside for spectators to view the racing.
Are under 18s welcome?
Yes, under 18s are welcome on Course. However due to limitations on capacity, we are unable to offer complimentary tickets for under 18s, therefore please purchase a ticket online or over the phone prior to the Raceday.
Do I need to provide track and trace details?
Everyone will be contacted prior to the Raceday to gain track and trace details.
Can I view the Parade Ring?
Yes, you will be able to access the Parade Ring to watch the horses Parade.
Can I purhcase a ticket on the day?
No, all tickets must be booked in advance either online or over the phone.
Do you offer concession tickets?
Yes, concession tickets are available for all our fixture expect the Ayr Gold Cup & Scottish Grand National Saturdays. Concessions will receive £5 off full priced tickets, and can be booked online or over the phone.