Ayr Racecourse is committed to providing a superior level of
customer service to Owners and Trainers.
In conjunction with the BHA we aim to provide competitive
racing, according to the needs of the majority of Owners, Trainers
and horse population. We support this by staging 'feature'
racedays, with attractive levels of prize money and higher rated
Trainers receive going reports at entry and declaration stages
by telephone, fax, e-mail and/or text message.
For up to date information on the Going and the forecast for any
fixture, please contact the Clerk of the Course, Emma Marley, on
An on-going programme of capital investment and modern equipment
purchases ensures the best possible racing surface for all
Customer Raceday Experience
Ayr is delighted to offer a complimentary lunch/dinner,
accompanied with wine, for every Owner and Trainer with horses
declared to run on the day, either in our 4 star award winning
Western House Hotel (subject to availability) or in our Premier
Each owner will receive a complimentary buffet-style food
service, including wine, for four people and each trainer will
receive a complimentary lunch with wine for two. Additional lunch
guests are welcome, subject to availability, at a cost of
￡40 plus VAT per person and ￡10 plus VAT
for under 16's.
Owners & Trainers Bar
We have a dedicated and clearly signposted Owners and
Trainers Bar, located in the main stand opposite the Winners
Enclosure overlooking the parade ring, where a designated
racecourse representative looks after the needs of Owners and
The bar is of good size, tastefully furnished, offers
complimentary tea/coffee, a range of refreshments for purchase, and
large plasma screens for viewing races and tote Betting Shop.
Entry Badge Allocation
Please register at the Western House Hotel entrance for
entry tickets. Single and joint owners are entitled to four
complimentary entry badges; syndicate owners are entitled to six,
while trainers are entitled to two. ROA badge holders who do not
have a runner on the day will receive one complimentary badge for
the club enclosure.
Directions/Parking - SAT NAV KA8 0JE or KA8
Ayr Racecourse is situated a mile from the centre of Ayr
and The Western House Hotel Reception is reached by proceeding past
the main racecourse entrance on Whitletts Road (passing a Tesco
Store and McDonalds Restaurant). Turn left at the next set of
traffic lights onto Craigie Road. The Western House Hotel entrance
is situated 200 yards on the left where parking is available for
We provide a clearly signposted external viewing area for
all Owners and Trainers.
Winning Owners are presented with a framed digital photograph of
their horse, taken on the day, and a copy of their race DVD and are
taken for a celebratory drink.
Ayr Racecourse is committed to the care of all our equine
competitors. We have:
- A post-race endoscope facility
- A post-race horse monitor - to spot signs of distress or injury
& to action remedial steps
- Treatment boxes furnished to a high standard
- A quality panel of veterinary surgeons and back-up team
Customer Comment Cards are available from our Owners and
Trainers Bar - we welcome your feedback.